Frequently asked questions (FAQs)
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Contact Us
Where is your store?

We do not have a retail space right now. We have a studio in Noida. On appointment basis. To book an appointment, call us on +91 9560803235.
Where can a customer reach you?

WhatsApp : +91 9560803235.

Call : +91 9560803235.

Email : INFO@LECONCEPT.IN
Where can I contact you for sourcing/PR?

Please email us on INFO@LECONCEPT.IN

Sizing
How do I customise my order ?

Size Changes : Get the perfect fit for your body.
Length Adjustments : Make it shorter or longer to match your style.
Colour Options : Pick a colour that suits you best (Subject to availability)
Custom Details : Have a special idea? Let us know.

To customise a garment by design, reach out to us via email INFO@LECONCEPT.IN.
How do I know which size to order?

Each product page includes a detailed size chart. We recommend checking the measurements listed and comparing them with your own for the best fit.
Do you have a size guide?

Yes! You’ll find our size guide linked on each product page just below the size options. It includes both body measurements and garment dimensions for accuracy.

Orders
If a product or my size is not in stock, when will it be available again?

If the item you would like to purchase is not available, we kindly invite you to contact our customer service team to confirm the tentative availability or to subscribe to our newsletter for further updates.

How can I customise an order?

Customise any order by size or garment length by simply emailing us with your personal measurements, any specific requirements and your Ankita Jain order number on INFO@LECONCEPT.IN To
customise a garment by design, reach out to us via email.
Can I customise a product by colour?

Yes, we offer colour customisation for our products, subject to fabric and colour availability. An additional charge of ₹4000 will be applied to the MRP for custom colour requests. Sale prices are not applicable for customising colours. Please contact our team for further assistance and available options at  INFO@LECONCEPT.IN
Can I cancel or modify my order?

Once an order is placed, we are unable to alter or cancel it at this time.

Returns/Exchanges
What is your Exchange Policy?

Orders placed via store sizing are eligible for size exchange within 7 days of delivery. If you have customised your order by length/size, it is not eligible for returns or exchange.
Can I exchange a Sale article?

All clearance sale items are final sale and are not eligible for
return or exchange.
What is your Return Policy?

Currently, we do not accept returns or issue refunds for our garments. we can accommodate a one time size exchange of your order if it has not been customised.

Where do I register my exchange?

You can email us with your order number and other relevant details at INFO@LECONCEPT.IN Our team will assist you with the
process for pickup and exchange. 
Why is my exchange request denied?

Following conditions make your order ineligible for an exchange-

  1.  Past 7 days from the date of order delivery. 
  2. Used/worn articles.
  3. If the order is customised by length or your personal measurements. 
  4. Any clearance sale articles. 
  5.  If you have already made one exchange on your order. We only accommodate a one time exchange on any order.
  6. If your order was placed via International Shipping.
Can I exchange my order for a different product?

We currently do not accommodate product style exchange. You can only claim a one time size exchange of your order.
Can I exchange an international order?

Yes, you can. The responsibility and expenses to ship the return order to us and collect the exchange order from us is of the customer. Please email us within 7 working days from the date of delivery in case of an exchange request and we will do
our best to assist you.

Shipping/Deliveries
What modes of shipping do you offer in India?

Standard Shipping (India) Rs.  150
What are the available modes of payment?

All major credit/debit cards, UPI and other forms of payments are accepted via PayU for orders within India.