Politique de remboursement

Thank you for ordering with Le Concept. If you have a question about your order, please contact us at info@leconcept.in or +91 9560803235.

We have made every effort to display accurately as possible the colours of our product that appear on this website. However, computer monitors vary. We cannot guarantee that your monitor’s display of any color will be accurate.

Please note that we do not have a return policy, but we have a 7-day exchange policy.

The products can be exchanged given that they are in perfect condition for size changes only, and the customer service team has been informed of any issues within 7 days of receiving the order. Please make sure that the original product tag and packing are intact when you send us the product back. Apart from the conditions reserved herein above, the following products shall not be eligible for return or exchange: any product that exhibits physical damage to the box or the product or is returned without the original packaging and all other items originally included with the product at the time of delivery.

We do not provide returns/exchanges on customized products.

We provide no refunds on any goods sold. Goods, once sold, can only be exchanged for replacement if they meet our terms and conditions. However, should the issue remain unresolved, we will offer you a credit note to use against a future purchase.

Returns are only accepted if the product received is faulty.

Items purchased on sale cannot be exchanged or returned.

We reserve the right to refuse exchanges that are shipped after the 7day grace period expires or items are not in the same condition as you received them in.

Please note that we are unable to accept items purchased at other retail locations or other websites. We are unable to accommodate merchandise exchanges.

All tags must be fully attached to return/exchange items. All items should be returned in their original, undamaged packaging. We do not accept returns on items that have been worn, altered, washed or damaged in any way. End-of-season sale items or final sales are not eligible for return or exchange.

Refunds may only be issued in the same form as was utilized for payment. Please note that we do not refund original or return shipping charges. Please note that the payment will be returned in the same mode as received within 7-15 days or in the form of store credit.

The shipper must make claims for packages lost or damaged in transit.

Le Concept is not responsible for delays in shipping or delivery due to forces outside of our control, such as weather. Le Concept does not assume responsibility for reimbursement or compensation in the event the return package is lost, stolen or mishandled. We reserve the right to refuse any merchandise that does not meet the above return/exchange requirements at Le Concept’s sole discretion.

All items are quality-controlled and checked for any faults before they are shipped to customers. Should you receive any item that is not in perfect condition, please get in touch with customer service immediately. If an order has more than five products, then it will be considered as a bulk order. Return/Refund will not be possible.

Return Process

Initiate Return: Email us at info@leconcept.in. Provide a valid reason to exchange the product. Attach pictures and videos.
Approval: Our team will review your request. If eligible, we will approve the return or exchange.
Quality Check (QC): Once the product reaches us, it will undergo a QC process.

Important Instructions

⁠ ⁠Ensure the product is in the same condition as when received. Used or altered products will not be accepted.
⁠Record an unboxing video of the package before opening the courier seal to claim any physical damage or missing products. Returns/exchanges for damaged or defective products require valid video proof.
To initiate the return and exchange process, we request that you send 3-4 pictures of the product for the quality check. Please place the product on a flat surface and take pictures of the front and back.
To initiate your return, kindly follow these simple steps.
Ship the package to:
3S CLOTHING LLP
D-73, Noida, Sector 63
Noida, Gautambuddha Nagar
Uttar Pradesh, 201301
+91 9560803235
Upon receiving, our team will conduct Quality Checks, and the Returns processing time is estimated at 5-7 working days.
Remember to include this inside the returned package:
•⁠ ⁠Order ID
•⁠ ⁠Name
•⁠ ⁠Phone Number
•⁠ ⁠Reason for Return
Please note, returns/ Exchanges won't be processed without these details.
⁠INR 300 will be deducted for all returns/exchanges for logistics, prepping and packaging purposes